Doctors and GPs
Remote consultations, results and prescribing, from home or between sessions.
Remote working for UK health practitioners
Work on EMIS Web and SystmOne from anywhere in the UK.
Riva Health sets up your laptop with secure HSCN access and smartcard sign-in, so you can work remotely on the clinical systems your organisation has authorised.
- For doctors, nurses, pharmacists and other health practitioners
- Use your own Windows laptop, or we can provide one
- 7-day free trial, then from £36 a month
Why remote access
Your clinical systems, without the commute.
EMIS Web and SystmOne only run on HSCN, the NHS private network. Without a secure way in, you can only work where the network is.
Work from home
Run remote consultations, review results and finish notes without going in.
Cover more sessions
Take on remote sessions for organisations across the UK, not just the ones you can travel to.
One laptop, set up once
Your systems, smartcard software and secure connection, ready on one device.
Who it's for
For practitioners who work beyond one building.
Nurses
Telephone triage, follow-ups and care records without being on site.
Pharmacists
Medication reviews and prescription work on the systems you use in practice.
Other health practitioners
Anyone with authorised access to EMIS Web or SystmOne who needs to work remotely.
How it works
A private route from your laptop to the record.
Your laptop connects over a secure VPN into HSCN, provided through our network partner. You then sign in with your smartcard as you would on site.
- Your laptopSecure VPN client and NHS Identity Agent, with a smartcard reader
- Encrypted VPNA private tunnel over the internet
- HSCN firewallOn an MPLS Layer 3 VPN
- HSCNThe NHS private network
- Clinical systemsEMIS Web, SystmOne, Docman and Accurx
Connect
Start your laptop and connect to the secure network.
Insert your card
NHS Identity Agent reads your smartcard. Enter your PIN.
Work as normal
Open EMIS Web or SystmOne, just as you would on site.
Finish
Remove your card and disconnect. The session closes.
What's included
Everything between your laptop and the record.
What we install depends on your organisation's requirements and the access it has authorised for you.
Secure HSCN access
- HSCN network access
- Protected by an MPLS Layer 3 VPN
- And an HSCN firewall
Clinical systems
- EMIS Web
- SystmOne
- Docman10x (web) and Accurx
Smartcard sign-in
- NHS Identity Agent
- NHS Credential Management
- Gemalto middleware for your reader
Your laptop
- Use your own Windows laptop
- We check it before installing
- Or we can provide one for £580
Remote installation
- Monday to Friday, 08:00 to 16:00
- Done remotely, at a time you book
- Out of hours for £50 per laptop
Support
- Support by phone, email or WhatsApp during office hours
- Help with connection and card problems
- Remote fixes where possible
Before you start
What you need.
We provide the connection and the set-up. Your access to patient records still comes from the organisation you work for.
UK only. The service works from anywhere within the UK. It can't be used from outside the UK, and isn't yet available for EMIS Web in Scotland or for Vision.
- NHS smartcard
- Issued by your organisation's Registration Authority, with the right access on it.
- Authorised access
- Your organisation decides which clinical systems, and which records, you can use.
- Smartcard reader
- A compatible reader. If you don't have one, ask us before you buy and we'll advise.
- A Windows laptop
- Your own, or we can provide one for £580. Macs aren't supported.
- Permission to install
- If your practice owns the laptop, we need its approval before we install anything.
- A UK location
- Home, a clinic or anywhere else within the UK, with an internet connection.
Pricing
Choose a subscription.
Every plan starts with a 7-day free trial. The longer the term, the lower the monthly cost.
1 month
£60
for 1 month
3 months
£162
£54 a month
6 months
£270
£45 a month
Lowest monthly cost
12 months
£432
£36 a month
- After your free trial, the full term is collected upfront by Direct Debit and renews automatically.
- Your trial starts once your laptop is set up and your VPN details have been sent.
- If you don't have a laptop, we can provide one for £580.
- Installation is included Monday to Friday, 08:00 to 16:00. Out-of-hours installation is £50 per laptop.
Security
Secure by design, not by policy alone.
Working remotely on patient records has to meet the same standard as working on site.
An independent service. Riva Health is part of Abihealth Solutions Ltd and is not part of the NHS. We connect you to NHS systems; your access rights are still granted by your organisation and its Registration Authority.
- Connection
- HSCN access protected by an MPLS Layer 3 VPN and an HSCN firewall.
- Sign-in
- Smartcard and PIN, the same as on site. Something you have and something you know.
- Installation
- We only connect to your laptop at the appointment time you agree.
- Patient data
- Records stay in EMIS Web or SystmOne. We don't copy or store them.
- Governance
- Abihealth completes the NHS Data Security and Protection Toolkit every year.
Questions
Common questions
Who is this for?
Doctors, nurses, pharmacists and other health practitioners in the UK who need remote access to clinical systems.
Can I use it outside the UK?
No. The service works from anywhere within the UK only.
Does this give me access to EMIS Web or SystmOne?
We provide the secure connection and install the software. Access to a clinical system, and to an organisation's records, is authorised by the organisation you work for.
Do I need my own smartcard reader?
Yes, you need a compatible reader. If you don't have one, let us know before you buy and we'll advise you.
Can I use my own laptop?
Yes, if it's a compatible Windows laptop. We check it before installing anything. If it isn't, or you'd rather not use it, we can provide one for £580.
How is it installed?
Remotely, Monday to Friday between 08:00 and 16:00. If you're using your own laptop, you install AnyDesk and send us the AnyDesk address so we can connect at your appointment time. Out-of-hours installation is £50 per laptop.
How do payments work?
Every plan starts with a 7-day free trial. After that, the full term is collected upfront by Direct Debit and renews automatically. If we provide a laptop, that is a separate one-off charge.
When does my free trial start?
When your laptop is set up and your VPN details have been sent, not when you first get in touch. The trial then runs for 7 days.
Can I use a Mac?
No. The service needs a Windows laptop. If you don't have one, we can provide one for £580.
Who creates my VPN login?
We request it from our network partner once your Direct Debit, and your practice's approval if it owns the laptop, are in place. You set your own password.
Is this an NHS service?
No. Riva Health is part of Abihealth Solutions Ltd, an independent provider. The service connects to NHS systems, but it isn't run or endorsed by the NHS.
Get set up
Tell us what you need.
Tell us about your work and your laptop. We'll check you're eligible and take you through the rest.
What happens next
Tell us about you
Your role, clinical system, laptop and the plan you'd like.
We check you're eligible
A Windows laptop, a supported clinical system, and a UK location.
Accept and set up Direct Debit
Nothing is collected until your free trial ends.
We set up your VPN login
With your practice's approval first, if it owns the laptop.
Book your installation
We connect remotely at the time you choose and set everything up.
Your free trial starts
Insert your smartcard and sign in from anywhere in the UK.
Get started
Call us during office hours. We'll ask about your role, clinical system and laptop, check you're eligible, and explain the next steps.
Call 0161 518 2999Read our privacy policy.
Thank you
We've received your enquiry. Your reference is . We'll be in touch during office hours to check you're eligible and explain the next steps.